Shipping policy
Free Shipping on all orders within the 48 contiguous United States. No minimum purchase required. No hidden handling fees.
Order Processing
Orders are processed Monday–Friday, 9:00 AM – 6:00 PM EST, excluding federal holidays.
- Orders placed before 6:00 PM EST begin processing the same business day.
- Orders placed after 6:00 PM EST, on weekends, or on holidays begin processing the next business day.
Delivery Timeline
All saunas ship via LTL (less-than-truckload) freight carrier. Please allow the following timeframes from the date your order is placed:
| Stage | Timeframe |
|---|---|
| Handling Time | 3 business days |
| Transit Time | 10–15 business days |
| Total Estimated Delivery | 13–18 business days |
Delivery estimates are based on business days and may vary due to carrier schedules, weather, or other unforeseen circumstances. We will notify you of any significant delays.
Shipping Destinations
We ship to all 48 contiguous United States only. A valid physical street address is required. We do not ship to:
- Alaska or Hawaii
- Puerto Rico or Guam
- APO / FPO / DPO military addresses
- P.O. Boxes
Freight Delivery — What to Expect
Saunas are large, heavy items delivered by freight carrier, not standard parcel service. Please note:
- Curbside delivery only. The carrier will offload your sauna to the curb or driveway. Moving it to the final location is your responsibility.
- Adult signature required. Someone 18+ must be present to inspect and sign for the delivery.
- Delivery appointment. The carrier will contact you in advance to schedule a time window. Please respond promptly to avoid delays or storage fees.
- Liftgate included. The driver will lower your sauna from the truck to ground level at no extra charge.
We recommend having 2–4 helpers and a hand truck or dolly available on delivery day.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Allow up to 24 hours for tracking to become active. For help, contact us at support@yogiyo.com.
Receiving Your Shipment — Important Steps
Before signing the delivery receipt, please:
- Inspect all exterior packaging for dents, tears, punctures, or crushing.
- Note any damage on the Bill of Lading (delivery receipt) before the driver leaves.
- Photograph any damage to packaging or product before moving anything.
- Count all packages and verify against the packing list in your shipment.
Damaged Shipments
Visible damage at delivery: If packaging is severely damaged and the product appears unusable, you may refuse the delivery. Take photos and contact us immediately at support@yogiyo.com or (866) 593-7967 before refusing.
Concealed damage (found after opening): Keep all original packaging and contact us within 48 hours of delivery with photo evidence. Claims submitted after this window may not be eligible for resolution.
Refused Shipments
If a delivery is refused for any reason other than carrier-caused damage or our shipping error, the following fees will be deducted from your refund:
- 20% restocking fee
- Actual cost of return freight shipping
If you have concerns before delivery, please contact us as soon as possible so we can help.
Carrier Storage Fees
If the carrier cannot complete delivery because you are unreachable or unavailable to schedule an appointment, storage fees may be assessed by the carrier. These fees are the customer's responsibility. Please respond promptly to all carrier communications.
Contact Us
Email: support@yogiyo.com
Phone: (866) 593-7967
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST